Good news to share!
2 months ago
– Sat, Sep 24, 2022 at 01:01:49 PM
Hope you are all doing well and enjoying Mabon and/or the fall season.
It's been a minute since I posted an update and I have big news to share:
- Dice: I have received the clear quartz and bloodstone dice, and they look amazing! Even prettier than expected. I'm expecting the onyx and banded agate any time now.
- Coins: I have received about half of the new coins but have been in a back-and-forth with the manufacturer on the design of the star/crossroads coin, which I hope we can resolve soon. Luckily, these are manufactured and shipped pretty quickly so I'm fairly certain we will get them before we receive the mats.
- Mats & Velvet pouches: All mats and pouches are now complete and ready to be shipped! I have opted to pay more for expedited shipping so that we can get them out to all you lovely people before the holiday shipping congestion starts at the end of November. I will definitely keep posting status updates.
This brings me to my next update. Many of you know that I have not yet charged your credit cards for any add-ons you selected via the Backer Kit survey. I was hoping to hold off so I could just charge you once, combining the add-on and shipping costs together. But in order to cover the expedited shipping costs for the mats, I need to collect the add-on funds soon. I wanted to give you a heads-up that I will be doing that in the next few days. Just to clarify, you will NOT be charged YET for shipping....just add-ons--if you ordered any via backerkit. You will be charged for shipping closer to the actual ship date, hopefully about a month from now. So, if you did not purchase add-on items, this does not pertain to you.
Speaking of Backer Kit and shipping...there's just a small number of you who did not complete your survey or provide credit card information for the eventual shipping charge. I will reach out to you individually to make other arrangements.
I really appreciate you all for your support and patience. I'm getting really excited to start packing and shipping everything.
Sending you all much love and light,
Get your rewards! Complete your survey!!
3 months ago
– Sat, Aug 27, 2022 at 05:40:06 PM
Time is just flying by! Everything is in production and going according to plan. But there still 96 backers (who are receiving shippable rewards) who have not completed their surveys yet. So even if you don't want to purchase add-ons or do not have a reward that requires a selection, YOU STILL NEED TO COMPLETE YOUR SURVEY so that I have your complete shipping address. So please find your Backerkit email and follow the link to provide that information. If you can't find the email, please message me. I can send you your individualized link.
Also, if you are a backer outside of the US, please also include your phone number when completing your survey. Most international shippers require that information.
Thank you to everyone! I'm so excited for the next stage when we can start fulfilling the rewards.
Have a wonderful weekend,
Updates and Survey Reminder
4 months ago
– Fri, Aug 19, 2022 at 05:27:52 AM
Just a quick update to let you know I received the revised mat prototypes from the manufacturer yesterday and they are perfect! So I already placed that order, as well as the order for the pouches, coins, and dice. So basically, everything is done except the little instructional booklets, which I'm just finishing up. So that's all good news!
Also, remember that you have 1 more week from today (Aug. 25) to complete your survey through BackerKit. A few people already contacted me that they didn't receive theirs. I am able to send you a direct link if you have any issues with yours. Just let me know.
That's all for now. I hope you have a wonderful weekend!
Survey FAQs so far
4 months ago
– Sat, Aug 13, 2022 at 12:13:16 AM
So all of the surveys were sent out this morning (Pacific time) and already I have gotten several questions that I think would benefit everyone to know, so I'm posting a quick FAQ update.
1) When is the deadline for surveys? There is conflicting information.
Yes, I didn't mean to mislead you, but I did. Short answer: deadline is 8/25.
Long answer: Originally I wanted the survey deadline to be 8/18 (my birthday and 8 is my favorite number, if you haven't noticed!) But, Backerkit's best practices said to give people 2 weeks so that is why I changed it to 8/25.
2) Why do I have to enter my credit card number again, when I was already charged by Kickstarter for my pledge?
I just got official confirmation on this, because I wasn't 100% sure myself. The reason is because I have the "charge shipping later" feature enabled. So, even if you don't add on additional items, you still need to enter the credit card information at the survey phase so we can charge shipping when we get ready to fulfill orders. That will also enable us to iron out specific shipping preferences you may have before you are charged.
3) When will my card be charged for the add-ons that I purchased?
This was another questions I had to confirm with Backerkit (good question everyone!). They say only that I have to "lock the surveys" and then I can charge the cards. My interpretation of that is that I have some manual control over it. Meaning, it's not an automatic thing. (I need to get a confirmed answer on this one.) So I'm going to say that I will charge cards on 8/26 (one day after the surveys are locked). If you have any personal concerns or issues regarding that date, please message me and I'll try and work it out with you. Also remember that you can still change your address up until the date the order ships even if the survey is locked.
4) Can I change my pledge level on the survey?
No. It turns out, at a minimum you have "pledged" to your specific reward tier. However, you can add any of the add-on items or pledge level "bundle discounts" to your existing rewards.
5) What about the Free Pouch...how do I get that?
I had no idea how tricky this was going to be when I offered this little freebie. What we've done is manually added this item to every backer's cart if they pledged for a reward tier that included dice or if they added on any coin. If you an now deciding to add on a dice or coin option, we decided the best approach was the "honor system" approach. You have the option to select the "free pouch" or the "pouch +$11. If you add the free pouch and do not have the coin/dice add-ons, we simply will not fulfill that. If you paid for a pouch and are entitled to a free one, we will refund you. If you are entitled to a pouch and do not add it to your cart, we will send you one anyway!
That's about it for now. Please get to your surveys ASAP if you can so we can confirm final counts with our manufacturers and have a wonderful weekend!
Sending love and light,
Surveys are on the way (soon!)
4 months ago
– Thu, Aug 11, 2022 at 02:20:12 AM
Sorry about the delay in getting surveys out. Since this is the first time I've used Backerkit, it took a little longer than expected to get set up.
Thank you to everyone who volunteered to help me with the smoke test. You all sent such lovely messages and I really appreciate your offers for help! Then...I find out that Backerkit actually sends them to a random sampling across pledge levels and I cannot choose who participates :( I'm really sorry about that...especially if you did not want to participate and you randomly get chosen. Hopefully it all goes according to plan and you don't experience any issues. But if you do, please be sure to let me know so we can fix it! Those should go out tonight or tomorrow.
Everyone else should get their surveys soon thereafter. If you plan to add on or change your selections, I would really appreciate if you submit your surveys ASAP as I'm anxious to submit my final orders to manufacturers. But I will leave the surveys open for a few weeks. And if they close and you should end up moving before we ship, you can still go in and update your address, so don't worry about that.
As always, thank you so much for your support. I really, really appreciate that you put your trust and hard-earned dollars into my artistic endeavors. I'm so excited to see these mats, dice, and coins made. I could not do any of this without you and you have all my gratitude.
Please let me know if you have any questions or concerns.
Sending love and light,